Privacy Policy

Welcome to MMS Chennai (“we,” “our,” or “us”).
We respect your privacy and are committed to protecting the personal
information you provide when you visit or use our website,
mmsservice.in (the “Website”).

This Privacy Policy explains what information we may collect, how we use it,
how we protect it, and your choices regarding your personal information.

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

When you contact us or submit an enquiry, we may collect:

• Your name
• Mobile or telephone number
• Email address
• Location or city
• Details about your mobile phone, laptop, tablet, or other electronic device
• Information about the repair or service you require
• Any other information you voluntarily provide to us

You are not required to provide personal information simply to browse most areas
of our Website. However, certain services or enquiries may require you to provide
contact details.

2. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically
by our hosting provider, analytics services, or other technologies.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Referring website or search source
• General usage and interaction information

This information is generally used for website security, performance monitoring,
analytics, and improving our services.

3. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries and service requests
• Contact you regarding your requested repair or service
• Provide quotations and service-related information
• Schedule or coordinate repair services
• Provide customer support
• Improve our website, services, and customer experience
• Understand how visitors use our Website
• Maintain website security and prevent fraudulent or unauthorized activity
• Comply with applicable legal and regulatory requirements
• Send service-related communications where necessary

We will use your personal information only for legitimate business purposes
and in accordance with applicable laws.

4. Phone Calls, WhatsApp, and Other Communication

If you contact us by phone, WhatsApp, email, contact form, or any other communication
method, we may retain the information you provide in order to respond to your enquiry
and provide customer service.

If you choose to contact us through a third-party platform such as WhatsApp,
your interaction may also be subject to that platform’s own privacy policy and
terms of service.

5. Cookies and Similar Technologies

Our Website may use cookies or similar technologies to improve website functionality,
understand visitor behaviour, remember preferences, and analyze website traffic.

Cookies may be used by:

• Our website or hosting provider
• Analytics services
• Advertising or marketing platforms, if applicable
• Other third-party services integrated into our Website

You may be able to control or disable cookies through your web browser settings.
Disabling certain cookies may affect some website functionality.

6. Google Analytics and Other Analytics Services

If analytics tools such as Google Analytics are installed on our Website,
these services may collect information about how visitors interact with the Website.

Analytics information may be used to understand website traffic, identify popular pages,
improve website performance, and enhance the user experience.

These third-party services may process information according to their own privacy
policies and terms.

7. Advertising and Remarketing

If we use online advertising or remarketing services, such as Google Ads or other
advertising platforms, these services may use cookies or similar technologies to
measure advertising performance and show relevant advertisements.

The use of such technologies is subject to the applicable policies of the relevant
advertising platform.

You may be able to manage certain advertising preferences through the settings
provided by the relevant advertising service or your browser.

8. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share information when reasonably necessary with:

• Service providers who help us operate our Website
• Website hosting and technical service providers
• Analytics providers
• Advertising and marketing service providers, where applicable
• Communication service providers
• Professional advisers or consultants
• Government authorities or law enforcement agencies when required by applicable law

Any information shared will be limited to what is reasonably necessary for the
relevant purpose, where applicable.

9. Data Security

We take reasonable technical and organizational measures to protect personal information
against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed
to be completely secure. Therefore, while we take reasonable steps to protect your information,
we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes
described in this Privacy Policy, including providing services, maintaining business records,
resolving disputes, complying with legal obligations, and enforcing our agreements.

The retention period may vary depending on the type of information and the purpose for
which it was collected.

11. Third-Party Websites and Services

Our Website may contain links to third-party websites, social media platforms, maps,
payment services, or other external services.

We are not responsible for the privacy practices, security, or content of third-party
websites or services. We encourage you to review the privacy policies of those third
parties before providing them with your personal information.

12. Children’s Privacy

Our Website is intended for a general audience and is not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where
such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate
consent, please contact us so that we can take reasonable steps to address the matter.

13. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information,
including the right to:

• Request information about personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Raise a concern or grievance regarding the handling of your personal information

To exercise any applicable rights or raise a privacy-related concern, please contact us
using the details provided below.

14. Grievance or Privacy Concerns

If you have any questions, concerns, or complaints regarding this Privacy Policy or
the way we handle your personal information, you may contact us.

Business Name: MMS Chennai
Website: mmschennai.com
Email: support@mmschennai.com
Phone: +91 9840342088
Business Address: No : 21-A, 1st Cross Street, Alwarpet, T.T.K Road, Chennai – 600 018.

We will make reasonable efforts to review and respond to privacy-related enquiries
within a reasonable period.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services,
website functionality, technology, or applicable legal requirements.

Any changes will be published on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about
how we handle personal information.

16. Contact Us

If you have any questions about this Privacy Policy or our privacy practices,
please contact us:

MMS Service
Website: mmsservice.in
Email: support@mmsservice.in
Phone: +91 9840342088
Address: No : 21-A, 1st Cross Street, Alwarpet, T.T.K Road, Chennai – 600 018.